Refund policy

Returns & Refunds Policy

Our Commitment to You

Change of Mind

We do not offer refunds or exchanges for change of mind purchases. Please choose your items carefully and use our size guides and product information before ordering. 

Faulty or Damaged Goods

If your item is faulty, damaged, or not as described, please contact us within 7 days of receiving your order at hello@beautifulchaos.shop (mailto:hello@beautifulchaos.shop) with minimum of  three photos of the item in questions and details.

You have the right under ACL to request a repair, replacement, or refund. We will work with you to resolve the issue promptly and fairly.

Returns & Exchanges for Incorrect Orders

If we send you the wrong product or size, please contact us immediately to arrange an exchange.

Non-Returnable Items

Certain products cannot be returned due to health, hygiene, or safety reasons, unless faulty or damaged. These include:

• Intimate apparel (swimwear, underwear, activewear, leggings, bodysuits)
• Perishable goods (e.g., notebooks)
• Gift cards
• Downloadable products
• Health and personal care items

Shipping & Return Costs

You are responsible for return shipping costs unless the return is due to our error (e.g., faulty, damaged, or incorrect items).

We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged return parcels.

Address & Delivery Issues

• If an incorrect or insufficient shipping address is provided, and the order is returned to us, you will be responsible for reshipping costs.
• Unclaimed or uncollected packages returned to us will incur reshipping fees.

Refund Processing

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to the original payment method within a reasonable time.

Sale & Discounted Items

Sale or discounted items are final sale and not eligible for return or refund unless faulty.

Under Australian Consumer Law (ACL), consumers are entitled to a repair, replacement, or refund if a product is faulty, damaged, or doesn’t match the description or sample.

Our policy respects these rights while also outlining how we manage returns and exchanges.

International Orders

For international shipments, tracking is provided via your local postal service once the item arrives in your country. Contact your local post office with your tracking number if there are delivery issues.

Legal Rights

Nothing in this policy affects your statutory rights under ACL or other applicable laws.

For more information, please visit theAustralian Competition and Consumer Commission (ACCC) website at [www.accc.gov.au](https://www.accc.gov.au).

If you have questions about your consumer rights or our policies, please contact us at [hello@beautifulchaos.shop](mailto:hello@beautifulchaos.shop).